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What is an ITM?
Interactive teller machines, or ITMs include all the functions of a standard ATM, with added video and touch screen technology. ITMs provide the ability to interact with a BTC Bank customer service representative in real time at the ATM, allowing you to take care of the majority of your banking needs outside of a traditional branch. BTC Bank ITMs also have extended hours of operation outside of normal business hours. This integrated experience gives you the power to meet your banking needs in a way that's convenient for your busy schedule.
Benefits of Using an ITM
ITMs allow you to interact with a live customer service representative, even when your schedule doesn’t allow you to step into a physical branch location. Whether you need to withdraw cash, or have a more important question, you can receive excellent customer service and complete most banking needs at an ITM. ITMs offer several convenient features, including:
- Complete banking transactions outside of the capabilities of a traditional ATM
- Connect via video in real-time to a live BTC Bank employee
- Handle banking needs outside of normal business hours for added convenience
- Receive personal, individualized support for your specific situation
ITMs vs ATMs
ITMs include all of the same capabilities of a traditional ATM, but with several added features. Specific features and schedules depend on the financial institution, but ITMs across the board provide customers with another option to meet their needs.
Utilizing BTC Bank ITMs
At BTC Bank, we strive to meet the needs of our customers through creative solutions. We have several ITMs within our network of locations. If your local branch has one, or if you are traveling and near a different branch that does, we encourage you to stop by and try it out. You can find your nearest ITM on the ATM Locations page.
