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BTC Bank

BTC Bank Coronavirus (COVID-19) Information and Precautions

Update 3/27/2020 1:54 p.m. - As the coronavirus pandemic continues, scammers are exploiting consumers’ fears and uncertainties about the virus to perpetrate a range of fraud scams. Learn more: Tips to Avoid Coronavirus Scams and Protect Your Money.

Update 3/19/2020 2:42 p.m. - BTC Bank is offering Extended Drive-thru Hours beginning March 20, 2020.

We are closely monitoring the emerging COVID-19 (coronavirus) public health threat and taking precautions to ensure our customers and employees remain as safe as possible.

To this end, all BTC Bank branches will operate as drive-thru only beginning on Thursday, March 19, 2020. Our Beaman branch does not offer drive-thru service and will remain closed during this time. 

 
 
Until further notice, we will provide drive-thru service only at all of our branch locations, with the exception of closing our Beaman branch, as a precautionary measure to limit the spread of the coronavirus, as per the social distancing guidance of the CDC.

We’re here for you – in good times and challenging times – and this situation is no exception. As always, there are a number of ways you can access your accounts and manage your finances using any of the following options:
 
  • ATMs
  • Online Banking
  • Mobile App
  • Telephone Banking - (877) BTC-BANK
  • If you require access to your Safe Deposit Box, please notify a banker in the drive-thru and they will assist you.
  • Loan officers will be available by appointment only. Please call your local branch for more information.
For locations that do not offer drive-thru service, please visit our location finder for details on the closest drive-thru or ATM, or consider using online Banking or the Mobile Banking App.
 

Our business continues as usual

 
Rest assured that our standard business processes and commitments remain in place. We will continue to serve you and service your accounts as we always have. We have comprehensive plans in place that allow us to move forward with payroll, payments, transactions and more – all as normal.

 

BTC Bank wants to remind customers that their insured deposits are safe and backed by the full faith and credit of the federal government through the Federal Deposit Insurance Corp. (FDIC). To learn more, click here.

 
We are taking extensive preparations across all lines of business. Here are a few examples:
  • We are monitoring the situation continuously and following the guidance and direction of the Centers of Disease Control and Prevention and the World Health Organization.
  • In our branches, we are making additional efforts to disinfect work areas and equipment, and help our team safely handle cash.
  • To prevent the spread of the virus, we are encouraging anyone who feels sick to stay home.
  • If the situation warrants, we are prepared to make changes to peak hours of branch operation, including encouraging increased use of mobile banking, drive-thru windows and online banking, to allow you to conduct business while minimizing your exposure to others.
  • We are directing all of our managers to execute their business continuity plans in order to mitigate disruption to our operations, allowing us to continue to serve you.
  • We are confirming contingency plans with our key suppliers.
  • We are limiting domestic business travel where possible in order to avoid exposure of our team members to crowded mass transit systems.
  • We are increasing our use of alternate communication channels (telephone and web) in place of large meetings.
 
We will continue to closely monitor the situation and do all we can to protect you and our employees. Thank you for your patience during this time.


Questions?
Please contact your local BTC Bank or directly call the Main Location at
660-425-7285 or email info@btcbank.bank.  

 

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School Mascot Debit Cards

 
The Mascot Debit Card is available for new accounts or replacement card for an existing account.
 
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BTC Area Youth Benefit

 
Supporting the youth in our local and surrounding communities with programs and financial assistance.