- Collection, Use and Retention of Customer Information
BTC Bank will collect and retain only information about our customers that is needed to appropriately handle customer requests for quality financial products and services, and to carry on other legitimate business purposes of the bank.
- Accuracy of Information
BTC Bank strives to maintain complete, current and accurate information about our customers. Any inaccurate information that is brought to the attention of the bank will be corrected as quickly as possible after notification. Procedures will be maintained to ensure that any reported inaccuracies are promptly and effectively handled and that customer information remains as accurate, current and complete as possible.
- Information Security
Access to personally identifiable customer information shall be limited to employees who have a business reason to obtain such information. Employees will be educated on the importance of confidentiality and privacy of customer information. Appropriate disciplinary action will be taken against employees who violate policies or procedures relating to customer information privacy. Physical, electronic, and procedural safeguards that comply with federal regulations to guard nonpublic personal information will be maintained at all times.
- Release of Customer Information to Third Parties
BTC Bank will generally only release nonpublic personal customer information to third parties where such release is consented to by the customer, necessary to facilitate or conduct customer transactions to service customer accounts or is required or permitted by law. Where appropriate, release of information will be controlled and governed by a contractual agreement between the parties that will include appropriate language regarding the confidentiality and use of information shared between the parties.
- Disclosure of Customer Privacy Policies
Customer privacy disclosures will be sent to all customers at least once each calendar year, and prior to the implementation of any significant change in customer privacy policies and practices. These disclosures will also be given to all new customers at account opening, and to any others upon request. Copy of the disclosure is attached.
This policy was approved at a meeting of the Board of Directors of BTC BANK held on the 15th day of August, 2016. All officers and employees will comply with this policy. This policy must be reviewed annually by the Board of Directors.